![]() ![]() The LastPass browser extension automatically creates and stores the one-time recovery password when you log in. On a computer, you’ll use a “ recovery one-time password ” stored in the browser extension to reset your account. However, what happens next with account recovery is slightly different depending on whether you’re using a desktop or laptop computer versus a mobile device like a smartphone or tablet. ![]() To recover your LastPass account, you’ll start by clicking or tapping the “Forgot password” option. Account recovery allows LastPass to use secure, local data on your device to “prove” your identity and facilitate the re-encryption of your vault with a new master password. Remember that your LastPass master password is your encryption key to your vault. The *only* way to reset your LastPass master password is to go through the account recovery process. “ Account recovery ” is what we call the process of resetting your master password. For example, rather than resetting the account for you, you go through account recovery on your device and use securely stored information on that device to reset the master password. Zero-knowledge encryption is excellent for security but also means that account recovery has to work differently, and options are more limited in some ways. Since the master password never leaves your device, we never have access to it. That’s a fancy way of saying LastPass never has your master password, the password you use to unlock your vault and encrypt everything you store in it. All of the encryption and decryption of your LastPass account happens on your device, not on our servers. We built LastPass with a zero-knowledge security model. When you click the link they send you, you can reset your password.Īccount recovery with LastPass works a little differently. Those websites use your email address or phone number to “prove” that you are who you say you are. Usually, when you forget your password to an online account, the website will send you a reset link. How LastPass account recovery is different Let’s explore how LastPass account recovery works, so you know what to expect and how to prepare ahead of time. Since we don’t have it, we can’t ever send the master password or make you a new one. But, there are account recovery options available to help you regain access to your vault and reset your master password. The master password is never sent to or shared with us. Indeed, we at LastPass don’t know your master password. But – gasp – what happens if you forget your master password? Can you regain access? Is your vault lost? And if you’ve been using LastPass to create long random passwords for all of your accounts, you really don’t want to lose access to your vault. LastPass does, after all, securely store and encrypt all your passwords, PINs, and other essential digital data for you. As a LastPass user, your master password ranks right up there as something you can’t live without. Remember that moment when you couldn’t find your phone? Or your keys were nowhere to be seen? Or your credit card wasn’t where it should be? So you stop everything until you find them again while trying hard not to panic. Enter your security key and select it.Losing something is such an awful feeling. If you have more than one method added on the same browser or device, Dashlane asks you to scan your fingerprint by default. This password isn't your Dashlane Master Password but the session password for your device. If authentication fails, the system might ask for a password.In addition, you'll need to enter your Master Password from time to time as a security measure and to make sure that you remember your password. If you log out manually, the Local unlock setting is turned off automatically, and Dashlane asks you to enter your Master Password to log in again.The option to log in with your Master Password is always available.After 60 seconds, the authentication fails, and you're asked to try again. You need to scan your fingerprint or plug in your security key within 60 seconds.Select the Security Key option when you log in.Īfter authenticating using the fingerprint scanner or the security key, Dashlane unlocks your account. After you turn on Local unlock, you can unlock Dashlane using fingerprint authentication or a security key instead of entering your Master Password.ĭashlane asks you to place your finger on the fingerprint scanner or enter the security key, depending on your method. ![]()
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